AI and Data Analytics
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AI Cafe: What’s next for the AI transformation in retail
GenAI is already transforming retail by enhancing customer experiences, optimizing operations, and driving sales. So, what’s next? Join CBTS, in partnership
with Burtch Works and their CXO Expert Network, as they explore the most critical GenAI use cases transforming retail, what’s on the horizon, and ho
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Tech Talk: The power of embedded AI in digital workplace solutions
Jon Lloyd, Justin Rice
Artificial intelligence (AI) is reshaping the landscape of unified communication, ushering in a new era of seamless collaboration and unparalleled efficiency in
the digital workplace. In this groundbreaking exploration, discover the advantages of AI-driven productivity, including enhanced efficiency, streamline
Tech Talk: Geospatial intelligence to enhance customer analytics
Jon Lloyd, Justin Rice
As a leader in the retail sector, how do you harness the capabilities of geospatial intelligence to analyze customer data? In our Tech Talk, “Geospatial
intelligence to enhance customer analytics”, experts Jon Lloyd and Justin Rice discuss location-based technologies that help you harness store data to
Expert insights: Leveraging AI for next-gen contact center with Five9 and CBTS
Kevin Johnston
Kevin Johnston, CBTS sales engineer, and Danielle O’Keeffe, manager, solutions consulting at Five9, explore how CBTS and Five9 are transforming contact
centers with AI. Discover how real-time sentiment analysis, automated call summaries, and advanced analytics enhance agent performance and cust
AI Cafe: 5 pitfalls to avoid during enterprise AI adoption
Justin Grieshop, Brian Quinn
The artificial intelligence (AI) revolution is in full swing as record numbers of organizations race to adopt AI to improve business operations, enhance
productivity, foster creativity, and drive significant business growth. However, the most important question to ask before jumping in is, “how to roll o
The impact of AI on Cybersecurity: Top concerns for CISOs
John Bruggeman, Ryan Hamrick
Discover how AI is transforming cybersecurity and the key concerns it raises for CISOs. Our experts Ryan Hamrick, Security Consulting Services Manager,
and John Bruggeman, vCISO, discuss the evolving threat landscape, AI-powered attacks, data privacy, integration challenges, and skill gaps. Learn str
Build an AI-driven enterprise with Juniper Mist AI
Kevin Johnston
As AI technologies continue to evolve, it's critical to ensure that your network is prepared to evolve with them. Building an AI-driven network allows your
business to protect consistent network functionality and user experience while alleviating the stress on your network managers. In this video, we're s
AI-enabled support: The future of contact centers with Five9 and CBTS
CBTS Sales Engineer: Kevin Johnston
CBTS Sales Engineer Kevin Johnston explores the integration of AI and machine learning in the Five9 contact center platform. Learn how these technologies
enhance customer experiences, support agents with real-time assistance, and drive better business outcomes through intelligent routing, sentiment a
AI Cafe: Revolutionizing Knowledge Management with AI: The Future is Here!
Justin Grieshop, Scott Littman
In today's AI Café, we delve into the transformative role of AI in knowledge management with Scott Littman from Lucy. The discussion highlights how
AI-powered tools like Lucy are revolutionizing access to information, enabling rapid and relevant responses across various domains such as marketing
AI Cafe: AI-powered secrets to outsmart cyber criminals
John Bruggeman, Brian Quinn
Uncover the hidden secrets of AI-powered cybersecurity in this engaging session at AI Cafe during Cybersecurity Awareness Month. Learn firsthand how AI
technologies are transforming the battle against cyber criminals, enhancing threat detection capabilities, and fortifying defenses. Join us to explore re
AI in NaaS with Juniper Mist
Kirk Rooney
Building an AI-embedded network brings cost, efficiency, and security benefits to your business. But where do you start? Our NaaS expert, Kirk Rooney, sat
down with Ryan Prendergast and Jim Vadja from Juniper to discuss all aspects of creating a network powered by Juniper Mist AI. Together, they uncov
AI Cafe: What’s next for the AI transformation in retail
Justin Grieshop, Wes Chaar
GenAI is already transforming retail by enhancing customer experiences, optimizing operations, and driving sales. So, what’s next? Join CBTS, in partnership
with Burtch Works and their CXO Expert Network, as they explore the most critical GenAI use cases transforming retail, what’s on the horizon, and ho