Latest Talk
The KPI Bonfire - 2 mins podcast from Kepner-Tregoe
Another 2 minutes podcast from Andrew Vermes at Kepner-Tregoe
WatchOn-demand talks
HCL - Transforming the Customer Experience through Professional Troubleshooting
HLC Software is transforming its Customer Support Organization with Kepner Tregoe. Learn how by attending this webinar: • Maximizing the return on your
training investment through on-the-job application, making the learnings anchored and intuitive. • Applying targeted real-time coaching to steepen the
learning curve and ensure continued development of strong troubleshooting skills • Embedding critical behaviors in your processes and workflows • Realizin…
Process Mining: Accelerate Your Organization's Continuous Improvement & Growth
This webinar explores the concept of process mining and how it can be used to optimize and improve your organization's performance. Process mining works
by making the actual sequence of work and activities carried out by your team more transparent. This together with additional details such as activity
duration, # of exceptions, etc. can help to give your team better insights into the potential improvement opportunities and bottleneck areas to look into. Thi…
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