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WEX Automates the Triage Process and Delivers a Better Service Experience
Does your internal triage process keep you up at night, literally or figuratively? If so, WEX used to have triage and onboarding issues that got in the way of
their success too, but with xMatters, they’ve found a better way. Join James Molchanoff (JT), Information Systems Engineers at WEX, John Kallio, Informatio…
On-demand talks
WEX Automates the Triage Process and Delivers a Better Service Experience
Does your internal triage process keep you up at night, literally or figuratively? If so, WEX used to have triage and onboarding issues that got in the way of
their success too, but with xMatters, they’ve found a better way. Join James Molchanoff (JT), Information Systems Engineers at WEX, John Kallio, Information
Systems Engineer at WEX, Will Derksen, Product Advocate at xMatters, and Zoe Na, Customer Success Manager at xMatters, as they discuss how WEX has …
Automating Your Incident Response Process with BigPanda and xMatters
Have you ever dealt with two or more separate incidents, but something about them seems suspiciously similar? Well, BigPanda and xMatters might just be
the toolset you need to start connecting the dots. Join Phil Rogers, Sales Engineer at BigPanda, Eric Maxwell, Sales Engineer at xMatters, and Rutuja
Rajwade, Partner Marketing Manager at xMatters as they discuss how integrating the two tools can be hugely beneficial to all businesses that have a monito…
How Waste Management Keeps Digital Services Available
Do slow, manual processes make you feel like tossing your incident management solution in the bin? Waste Management once shared the same frustration,
and xMatters knows the solution. Join Udo Strick, Enterprise Systems Management Engineer at Waste Management, alongside xPerts Sonu Sekhon and Paul
Porter, as they discuss how Waste Management keeps digital services available with xMatters. With integrations with tools like ServiceNow and Microsoft Tea…
![[Ep.3] Beyond Intelligent Incident Management: AIOps Done Right](https://www.brighttalk.com/portal/_next/image?url=https%3A%2F%2Fcdn.brighttalk.com%2Fams%2Fcalifornia%2Fimages%2Fcommunication%2Fsan%2F470224%2Fpreview_1616688409.png%3Fwidth%3D640%26height%3D360&w=3840&q=70)
[Ep.3] Beyond Intelligent Incident Management: AIOps Done Right
In this increasingly cloud-powered world, it’s critical that IT Operations and DevOps teams have comprehensive, real-time information and 360-degree
visibility into their networks and hybrid or cloud-first infrastructures. The risk of not having an intelligent system such as AIOps to accurately diagnose root
causes and preempt issues is too high in a world whose reliance on technology is growing by the day. But AIOps and automation don’t just revolutionize Inci…
![[Ep.2]: Superpowering Automated Incident Management with AIOps](https://www.brighttalk.com/portal/_next/image?url=https%3A%2F%2Fcdn.brighttalk.com%2Fams%2Fcalifornia%2Fimages%2Fcommunication%2Fsan%2F470221%2Fpreview_1615481863.png%3Fwidth%3D640%26height%3D360&w=3840&q=70)
[Ep.2]: Superpowering Automated Incident Management with AIOps
Incident Management (IM) is undergoing a dramatic change, in part due to the rise of AIOps. Thanks to AI and ML technologies, IT Operations leaders can
now improve automation and gather deeper insights from different aspects of the IM lifecycle. The much-lauded benefits of AIOps include improved cost
efficiency and team productivity, improved system performance, lower MTTR, and improved IT Ops reliability thanks to the reduction of human errors - all …
![[Ep.1]: The 2021 AIOps Landscape: Embracing New Incident Management Trends](https://www.brighttalk.com/portal/_next/image?url=https%3A%2F%2Fcdn.brighttalk.com%2Fams%2Fcalifornia%2Fimages%2Fcommunication%2Fsan%2F467864%2Fpreview_1614272344.png%3Fwidth%3D640%26height%3D360&w=3840&q=70)
[Ep.1]: The 2021 AIOps Landscape: Embracing New Incident Management Trends
In March 2019, a 14-hour outage cost Facebook an estimated $90 million. In August 2016, a five-hour power outage in an operation center caused Delta
Airlines to cancel 2,000 flights and suffer an estimated loss of $150 million. Outages like these are estimated to cost businesses $700 billion per year in North
America alone, and a report from the Ponemon Institute estimates that every minute of downtime costs a company $9,000 - not to mention the cost of the …
ChatOps: Use Cases for the New Normal
ChatOps is defined by Atlassian as ‘a collaboration model that connects people, tools, process, and automation into a transparent workflow.' A term credited
to GitHub, ChatOps has been changing the game of conversation-driven development by bringing DevOps teams into chat rooms to type commands for
chatbots to execute. Whether it’s a code deployment or a response to a security threat, configuring a chatbot to execute tasks traditionally assigned to hu…
A Guide To Remote Working: How To Remain Collaborative and Connected
Our teams and eco-systems are a little more separate these days. Now more than ever, staying connected is essential to making sure that processes stay
intact so that digital services can stay up and running. In this webinar Travis DePuy, xMatters’ Product Evangelist, and Erin Bailie, Microsoft’s Partner Program
Manager, discuss: - How the power of Microsoft Teams and xMatters together is helping customers effectively manage incident response - How Teams an…