Presented by
Mohit Sachdeva + Dan Barzotti, TTEC Digital & Hilla Goff + James Fenton, Microsoft
Empowering Government Contact Centres with Generative AI
About this talk
In today's digital-first world, public sector agencies often struggle to provide the omnichannel customer experience that citizens have come to expect from all organisations that they interact with. Unfortunately, the public sector faces distinct challenges related to data security and operational constraints that can hinder their ability to meet these expectations.
To help navigate these hurdles, you’re invited to join experts from Microsoft and TTEC Digital as we discuss how central and local government agencies can harness the power of artificial intelligence (AI) with Microsoft's AI-enabled Digital Contact Centre Platform (DCCP) and Copilot assistant feature.
From saving time with task automation to offering greater personalization thanks to enhanced analytics, we’ll explore how these agencies use AI to revolutionize their capabilities, elevate the citizen experience, and streamline the technology implementation processes.
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At TTEC Digital, we believe the conversation — where a customer directly engages with your brand — is the most critical moment in the customer journey. In that moment, the experience can deepen a customer relationship, or damage it forever. That’s why TTEC Digital is singularly obsessed with optimizing customer experience (CX) at the point of conversation. These conversations, and the contact center technologies that support them, are inseparable. We've built content to help viewers apply powerful technology and proven CX strategy together.