In today's digital-first world, public sector agencies often struggle to provide the omnichannel customer experience that citizens have come to expect from all organisations that they interact with. Unfortunately, the public sector faces distinct challenges related to data security and operational constraints that can hinder their ability to meet these expectations.
To help navigate these hurdles, you’re invited to join experts from Microsoft and TTEC Digital as we discuss how central and local government agencies can harness the power of artificial intelligence (AI) with Microsoft's AI-enabled Digital Contact Centre Platform (DCCP) and Copilot assistant feature.
From saving time with task automation to offering greater personalization thanks to enhanced analytics, we’ll explore how these agencies use AI to revolutionize their capabilities, elevate the citizen experience, and streamline the technology implementation processes.