Amazon Connect, AWS's AI-enabled customer experience solution, offers organizations a powerful way to transform their customer interactions using the same technology that powers Amazon.com's customer service. Through expert-led webinars and case studies, this channel demonstrates how businesses can enhance agent productivity with real-time intelligence, implement effective self-service options, and develop data-driven strategies to improve customer satisfaction. AWS specialists and industry leaders provide practical insights on using Amazon Connect to reduce operational costs while delivering exceptional customer experiences across all touchpoints, making it a valuable resource for organizations at any stage of their customer service transformation journey.

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